Shipping policy

SHIPPING POLICY

FRANK X. LLC is committed to processing and shipping orders with accuracy, care, and efficiency. By placing an order through frank-x.com, you agree to the terms outlined in this Shipping Policy.

ORDER PROCESSING

Orders are typically processed within 2–3 business days from the time the order is successfully placed and payment has been authorized.

Processing times may vary during:

* collection releases
* limited drops
* holidays
* promotional periods
* high order volume
* unforeseen operational circumstances

Business days do not include weekends or holidays.

Once an order has been processed and transferred to the shipping carrier, a confirmation email with tracking information will be sent to the customer.

PUERTO RICO SHIPPING

Orders shipped within Puerto Rico are generally delivered within approximately 7–10 business days after being transferred to USPS or the designated shipping carrier.

Delivery times are estimates only and are not guaranteed.

UNITED STATES SHIPPING

Orders shipped within the United States are generally delivered within approximately 5–7 business days after being transferred to USPS or the designated shipping carrier.

Delivery times are estimates only and are not guaranteed.

INTERNATIONAL SHIPPING

International shipping availability may vary depending on destination country and carrier restrictions.

International delivery times may vary due to:

• customs processing
•  international carrier operations
• import regulations
• local postal services
• weather conditions
• geopolitical events
• or circumstances outside of our control

FRANK X. LLC is not responsible for customs delays or import processing times.

Customers are solely responsible for any:

• customs duties
• VAT charges
• import taxes
• brokerage fees
• or additional charges required by their country or region

Refusal to pay customs or import fees may result in returned or abandoned packages. FRANK X. LLC is not responsible for reimbursement of shipping charges or abandoned international shipments.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate, complete, and deliverable shipping information at checkout.

FRANK X. LLC is not responsible for packages delayed, lost, misdelivered, or returned due to:

* incorrect addresses
* incomplete addresses
* missing apartment or unit numbers
* incorrect postal codes
* or customer-provided shipping errors

If a package is returned due to incorrect or insufficient shipping information, the customer is responsible for any additional shipping fees required for reshipment.

LOST, STOLEN, OR DELAYED PACKAGES

Once an order has been transferred to USPS or the designated shipping carrier, responsibility for transit and delivery falls to the carrier.

FRANK X. LLC is not responsible for:

* lost packages
* stolen packages
* delivery delays
* carrier handling errors
* damaged shipments caused during transit
* tracking interruptions
* or delivery issues occurring after carrier acceptance

Customers must contact the shipping carrier directly to file claims regarding shipment issues using the tracking number provided with the order.

DELIVERY ESTIMATES

All shipping and delivery timeframes displayed on the website are estimates only and should not be interpreted as guaranteed delivery dates.

Unexpected delays may occur due to:

* weather conditions
* holidays
* customs inspections
* carrier disruptions
* high shipping volume
* or operational circumstances outside of our control

ORDER REFUSAL & SHIPPING RESTRICTIONS

FRANK X. LLC reserves the right to refuse, limit, cancel, or restrict shipments or orders at our sole discretion.

We reserve the right to:

* limit shipments to specific regions or countries
* refuse suspicious or fraudulent orders
* cancel reseller or bulk purchase activity
* or refuse service when necessary

SHIPPING POLICY CHANGES

FRANK X. LLC reserves the right to modify or update this Shipping Policy at any time without prior notice.

CONTACT

Questions regarding shipping, tracking, or delivery may be directed to:

info@frank-x.com