Terms of service

OVERVIEW

This website is operated by FRANK X. LLC. Throughout the site, the terms “we”, “us” and “our” refer to FRANK X. LLC. FRANK X. LLC offers this website, including all information, tools, products, and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms and Conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the Terms and Conditions of this agreement, then you may not access the website or use any Services.

Any new features or tools added to the current store shall also be subject to these Terms of Service. We reserve the right to update, modify, or replace any part of these Terms of Service at any time by posting updates and/or changes to our website. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and Services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your jurisdiction of residence.

You may not use our products or Services for any illegal or unauthorized purpose nor may you violate any laws in your jurisdiction, including copyright, trademark, and intellectual property laws.

You must not transmit any worms, viruses, malware, or any destructive code.

A breach or violation of any of these Terms may result in immediate termination of your access to our Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse Service to anyone for any reason at any time.

You understand that your content (excluding credit card information) may be transferred unencrypted over various networks and adapted to technical requirements of connecting devices or networks. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, exploit, or commercially use any portion of the Service, products, branding, visuals, website content, or intellectual property without express written permission from FRANK X. LLC.

SECTION 3 - PRODUCT REPRESENTATION & GARMENT VARIATIONS

We make every effort to display product colors, textures, embroidery, proportions, garment details, and packaging as accurately as possible.

Due to the nature of garment production, embroidery placement, logo alignment, distressing, stitching, washes, textures, proportions, and other design details may slightly vary from the imagery displayed online. Such variations are intentional and contribute to the individuality and character of each piece.

Certain campaign visuals, editorial presentations, and product imagery may include digitally enhanced, AI-assisted, artistically rendered, or visually stylized representations intended for creative and visual presentation purposes.

Actual product appearance may vary slightly depending on lighting conditions, photography, screen settings, garment finishing, and production variations.

Minor variations do not qualify as defects.

SECTION 4 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information available on this site is inaccurate, incomplete, or outdated. The material on this site is provided for general informational purposes only and should not be relied upon as the sole basis for decision-making.

We reserve the right to modify website content at any time without obligation to update information.

SECTION 5 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for products are subject to change without notice.

We reserve the right to modify, suspend, discontinue, or limit any product, Service, collection, or feature without notice at any time.

We shall not be liable for any modification, price change, suspension, discontinuance, or product unavailability.

SECTION 6 - PRODUCTS OR SERVICES

Certain products or Services may be available exclusively online and may be produced in limited quantities.

We reserve the right to limit sales of products or Services to any person, geographic region, or jurisdiction on a case-by-case basis.

We reserve the right to limit quantities offered and discontinue products at any time.

We do not guarantee that products, Services, or materials purchased will meet every personal expectation or that all errors within the Service will be corrected.

SECTION 7 - ORDERS, BILLING & ACCOUNT INFORMATION

We reserve the right to refuse, limit, or cancel any order at our sole discretion.

Restrictions may include orders placed under the same customer account, payment method, billing address, shipping address, or orders that appear associated with resellers or unauthorized distributors.

You agree to provide accurate, complete, and current purchase and account information for all purchases made through our store.

SECTION 8 - SHIPPING, CUSTOMS & INTERNATIONAL ORDERS

Shipping times are estimates only and are not guaranteed.

FRANK X. LLC is not responsible for delays caused by carriers, customs processing, weather conditions, international import procedures, or circumstances outside of our control.

International customers are responsible for customs duties, VAT charges, import taxes, or additional fees required by their country or region.

FRANK X. LLC is not responsible for packages lost, stolen, delayed, damaged, or held by customs once transferred to the shipping carrier.

SECTION 9 - RETURNS, EXCHANGES & FINAL SALE

Certain products may be marked as FINAL SALE and are not eligible for return or exchange.

Returned items must be unworn, unused, unwashed, and returned in original packaging with all tags attached.

FRANK X. LLC reserves the right to refuse returns that do not meet return conditions.

Minor garment variations, embroidery placement differences, distressing, texture shifts, and natural production characteristics do not qualify as defects or returnable issues.

SECTION 10 - OPTIONAL TOOLS

We may provide access to third-party tools over which we have no control or input.

Your use of optional third-party tools is entirely at your own risk and discretion.

SECTION 11 - THIRD-PARTY LINKS

Certain content, products, or Services available through our website may include materials or links from third parties.

FRANK X. LLC is not responsible for evaluating third-party content, websites, or Services and assumes no liability related to third-party interactions or transactions.

SECTION 12 - USER COMMENTS, FEEDBACK AND SUBMISSIONS

If you submit ideas, suggestions, feedback, proposals, or other materials to us, you agree that FRANK X. LLC may use such submissions without restriction or compensation.

You are solely responsible for any content submitted and agree not to submit unlawful, offensive, misleading, or infringing material.

SECTION 13 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 14 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping charges, transit times, or availability.

We reserve the right to correct any errors or inaccuracies and to update or cancel orders if information is inaccurate at any time without prior notice.

SECTION 15 - PROHIBITED USES

You are prohibited from using the site or its content for any unlawful purpose, to violate intellectual property rights, distribute malicious code, collect personal information unlawfully, spam, scrape, interfere with security features, or engage in harmful or abusive conduct.

We reserve the right to terminate your access for violating prohibited uses.

SECTION 16 - INTELLECTUAL PROPERTY

All trademarks, logos, graphics, branding elements, garment designs, editorial visuals, photographs, product names, visual identities, website content, and related materials associated with FRANK X. LLC are protected intellectual property.

No portion of the FRANK X. identity, branding, visuals, garments, or content may be reproduced, copied, modified, distributed, commercially exploited, or used without prior written authorization from FRANK X. LLC.

Unauthorized reproduction or imitation of our branding, products, visual presentation, or intellectual property may result in legal action.

SECTION 17 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee uninterrupted, timely, secure, or error-free access to our Services.

All products and Services are provided “as is” and “as available” without warranties of any kind unless otherwise required by law.

FRANK X. LLC shall not be liable for any direct, indirect, incidental, punitive, special, or consequential damages arising from the use of our website, products, or Services.

SECTION 18 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless FRANK X. LLC and its affiliates, officers, employees, contractors, partners, suppliers, and Service providers from any claim or demand arising from your breach of these Terms or violation of any law or third-party rights.

SECTION 19 - SEVERABILITY

If any provision of these Terms is determined to be unlawful or unenforceable, the remaining provisions shall remain valid and enforceable to the fullest extent permitted by law.

SECTION 20 - TERMINATION

These Terms remain effective unless terminated by either you or FRANK X. LLC.

We reserve the right to terminate access to our Services at any time if we believe you have violated these Terms.

SECTION 21 - ENTIRE AGREEMENT

These Terms of Service and any policies posted on this website constitute the entire agreement between you and FRANK X. LLC regarding use of the Service.

SECTION 22 - GOVERNING LAW

These Terms of Service shall be governed by and construed in accordance with the laws of the Commonwealth of Puerto Rico and applicable United States federal laws.

SECTION 23 - CHANGES TO TERMS OF SERVICE

We reserve the right to update, change, or replace any part of these Terms of Service at any time by posting updates to our website.

Continued use of the website following modifications constitutes acceptance of those changes.

SECTION 24 - CONTACT INFORMATION

Questions regarding these Terms of Service may be directed to:

info@frank-x.com